Outbound Webhooks
Webhooks deliver real-time HTTP POST notifications to your backend whenever key events (like completed chats or captured leads) occur.
Outbound Webhooks are automated HTTP POST notifications dispatched to external endpoints when specific events—such as captured leads or answered inquiries—occur.
How Webhooks works in practice
Instead of external systems constantly polling an API for new records, webhooks push data immediately as events happen.
Payloads contain event metadata, timestamps, and customer data, protected by HMAC-SHA256 request signatures for tamper verification.
How SiteMind implements Webhooks
SiteMind dispatches real-time webhooks for `chat.answered` and `lead.captured` events with HMAC-SHA256 signature verification and payload testing.
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Related Technical Concepts
Function Calling (AI Tool Use)
Function Calling allows an AI assistant to trigger external APIs and webhooks by generating structured JSON parameters during a conversation.
Conversational Lead Capture
Conversational lead capture collects prospective buyer contact information (name, email, phone) directly within natural chat conversations.
Multi-Tenant Workspace Isolation
Multi-tenant isolation ensures every company’s database records, vector embeddings, and API keys are strictly partitioned and inaccessible to other organizations.
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