Billing and plans
What each plan includes, how usage is measured, and how the trial works.
Table of Contents
Trial
New workspaces get a 3-day trial with no card required. You can add a website, run a crawl, and try the widget before deciding on a plan.
What’s actually metered
Plans are measured in Knowledge Base Size and monthly Credits, not pages. 1 Credit equals 1 answered question, and an average customer support conversation uses ~4 to 5 credits. Knowledge Base Size is what a crawled page, an uploaded document, or a manual entry becomes once processed (an ordinary content page is ~3 units). Domains are counted separately: how many websites can feed your one workspace assistant.
Plans
Starter is $25/month or $240/year: 1 domain, 200 Knowledge Base Size (~600 pages), 1,000 Credits a month (~250 chats), standard widget branding, email support.
Growth is $69/month or $662/year: 5 domains sharing one knowledge base, 1,500 Knowledge Base Size (~4,500 pages), 5,000 Credits a month (~1,250 chats), 500 Webhooks & AI Actions/mo, analytics dashboard, email support.
Pro is $149/month or $1,430/year: 10 domains, 6,000 Knowledge Base Size (~18,000 pages), 20,000 Credits a month (~5,000 chats), 2,500 Webhooks & AI Actions/mo, analytics, priority crawling, and custom white-label widget branding.
Enterprise is custom-priced: everything in Pro, plus custom high-volume credit pools, dedicated support, and custom invoicing contracts. Reach out at [email protected].
Annual prices are $240 for Starter (~$20/month), $662 for Growth (~$55/month), and $1,430 for Pro (~$119/month), paid once up front after the 20% discount. Yearly totals are rounded to whole dollars.
Changing or canceling
You can view your current plan, usage against your limits, and manage or cancel your subscription from the Billing page in your dashboard, which hands off to a secure checkout and billing portal rather than handling card details itself.
Related Documentation
Getting started
Sign up, add your website, and get a live chat widget in about the time it takes to crawl your homepage.
Adding a website and how crawling works
How SiteMind reads your site, what recrawling does, and the limits that apply per plan.
Frequently asked questions
Quick answers to the questions people ask most before, during, and after setup.