Frequently asked questions

Yes. SiteMind crawls the site you connect, indexes it, and answers visitor questions using only what it retrieved from that content. If something isn’t covered, it says it doesn’t know rather than guessing.

It’s built not to. Every answer is grounded in content retrieved from your knowledge base, and low-confidence questions get an honest “I couldn’t find that” instead of a fabricated answer. See Security and data handling for how the underlying system works.

For a typical site, a few minutes: connect your website, let the crawl finish, paste one script tag. See Getting started for the full walkthrough.

No. It’s one script tag with no build step, and there’s a dedicated WordPress plugin if that’s your platform. See Installing the widget.

No. The script loads asynchronously alongside your page, and the widget’s interface only initializes once a visitor opens the chat.

Yes, up to your plan’s domain limit. Additional domains share your workspace’s single assistant and knowledge base rather than each getting a separate bot. See Adding a website.

SiteMind handles Single-Page Apps (React, Vue, Next.js, Angular) automatically. If the initial fetch detects a client-rendered shell, our crawler automatically runs a headless browser pass via Playwright to extract the fully rendered DOM content.

No. SiteMind is a 100% managed AI platform. All vector embeddings, vector search compute, and Gemini Flash-Lite generation costs are covered within your plan subscription. You never manage third-party LLM accounts or token bills.

Yes. You can generate REST API keys in your dashboard to query the assistant from custom applications. Growth and Pro plans also include real-time Outbound Webhooks (`chat.answered`, `lead.captured`) and AI Custom Function Calling to trigger backend workflows during conversations. See Developer API & Webhooks.

Yes. You can connect Notion, GitHub, Confluence, Google Drive, and Dropbox with one click. Tokens are stored encrypted with AES-256-GCM and synced into your assistant’s knowledge base. See Integrations & Connectors.

Yes: theme, position, accent color, corner radius, welcome message, assistant name, tone, voice mode, proactive popups, and instant FAQ overrides are all configurable. See Customizing your widget.

Yes, 3 days, no card required. See Billing and plans for what each paid plan includes.

No. Your content is used only to answer your own visitors. It isn’t used to train shared or foundation models and isn’t shared with other customers.